You may want to return your order due to any of the following reasons:
|
Reasons |
Description |
|
Damaged |
The product is damaged in delivery |
|
Defective |
The product does not function as described in its manufacturer specification |
|
Missing items or Parts |
Missing items or parts as indicated in the packaging |
|
Website error |
The product does not match website specifications, description, or image (this issue is attributable to a website error or misinformation) |
Unless otherwise stated in the product description, the general requirements for returns are as follows:
✓ Returned item must be shipped back to us within fourteen (7) calendar days. Countdown starts from the date you received the item to the post stamp stated on the parcel you return to us.
✓ You have proof of purchase (order number, buying invoice, delivery note or bank statement).
✓ The goods must be in new condition and returned in the original packaging along with all accessories (including manuals, warranty cards, certificate of authenticity) and free gifts or vouchers received with it.
✓ The product must not have been used or installed.
✓ All sealed items must not be opened.
Item after 7 days upon receipt:
Your item cannot be returned after 7 days upon receipt, it can only be serviced. We suggest you contact and send the item directly to its warranty center for prompt assistance. You can find all the contact information of your product's warranty center on the warranty card inside your package.
Just follow these 5 easy steps:
• Login to your account.
• Go to 'View your order history'.
• Pick the order then mark the item to return and choose 'Return Products'.
• Fill in the online return form 'Product Information And Reason For Return' and click continue.
• Once you've done the above, reply 'Stock Return' to your Order Confirmation Email from 'merchsea@freefiremobile.com'. Our Returns team will get in touch with you within a day or two.
How do I track my return status?
Our team will send you an email when the parcel is being received
How long is the quality evaluation process?
Replacement or Refund process only begins after we have completed evaluating your returned product. This quality evaluation process may last up to 2 working days.
Does Beast Kingdom covers the shipment cost for returns?
No. The shipment cost for returns needs to be paid by you.
Note:
Website error
From time to time there may be errors on our website such as wrong pricing, wrong descriptions and offers for products that are not available or are no longer available. Despite anything else in these Terms, to the extent legally permitted, we may decline or cancel any orders that are affected by the error, even if the order has been confirmed and a credit card charged. If your credit card is charged for the purchase and we cancel the order, we will notify you and credit your credit card account for the amount charged.
